IMPORTANT ANNOUNCEMENT
Despite ASP’s long and successful partnership with Denso and Denso Wave dating back to the early 1990s, Denso Wave has announced it will cease sales, support and repair of Auto-ID products in the Australian market effective October 3, 2025.
Other than the units ASP are holding in stock, we will not be able to supply Denso Wave products any more.
ASP will still be able to provide warranty and limited repair and support services for units in the field. In some situations however, where ASP is unable to rectify the fault, the unit will need to be sent to Denso Singapore as this is the process Denso Japan have put in place. This will incur freight costs which must be borne by the customer. ASP will provide an estimate of these freight costs prior to any work being carried out. This cost relates to units that are within or out of the warranty period. We may also require up front payment of these freight costs. In such cases, lead times will be longer than when local support was available. ASP will thoroughly try to avoid units needing to be sent to Denso Singapore as we have extensive experience of the Denso products. ASP is also not able to access parts from Denso to complete local repairs.
Although disappointing, ASP has already developed alternative solutions to replace the Denso Wave products.
Should you have an existing Denso Wave product or require a suitable replacement, please send an email to solutions@asp.com.au with your requirements.
Thank you for your understanding and we look forward to working with you well into the future.
You can check out Denso’s past models here.
