Online Support Page

Welcome to ASP's Online Support Page, where you'll find technical notes, FAQ lists, product manuals and other information to help you better use our products.

If you can't find the answer you're looking for, please contact our support or sales staff via email, or telephone us on (03) 9578-7600.

Support Notes and FAQ Lists

Our online support notes and FAQ's are divided in sections, as listed below. Please click on one of the links to be taken to that section.

General Information
Barcode Readers
Magnetic Stripe Readers
Time and Attendance
Barcode Printing
Barcoded Cards for ClassNet and ZipNet
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Product Manuals

The following product manuals are available for download. Note that the manuals are in Adobe Acrobat .PDF format - if you don't already have the free Adobe Acrobat reader, you can download it from Adobe's web site. (If that link doesn't work, go to their main page at www.adobe.com.)

Click on the link below for the manual you want - you'll then be asked to enter your email address, and a link to download the manual will be emailed to you immediately.

C-Tick Framework

With the C-Tick framework, Australia joins most other industrialised countries in regulating the permissible radio frequency emissions from all sorts of products, but particularly microprocessor based products. To understand the issue, place a radio close to your computer and tune through a range of frequencies. The interference you pick up is generated by your computer. The C-Tick framework seeks to keep this interference to acceptable levels.

The C-Tick framework as it applies to products such as those supplied by ASP (officially Australian Standard AS3548:1993), requires registration of manufacturers (ASP is "N515"), who must then establish Compliance Folders for each of their affected products based on independent testing or assessment. These Folders are then subject to audit by the Commonwealth Government (ASP has already been audited twice). Products affected must be labeled with the C-Tick symbol plus the unique manufacturer's identification as shown.

Look for the C-Tick symbol on products you buy. You should find it on every information technology product you buy, except those characterised as "passive", and therefore not able to produce relevant levels of interference. Examples from ASP's range are cable assemblies, the DataTag Homebase, and plug paks. Just be assured that where compliance is required, ASP has taken care of it. If you are an overseas client discuss your local regulatory requirements with us.