> General Information

  • Where can I download user manuals?

    The manuals for most ASP equipment are available from our web site here. If you need a manual that isn’t listed, please leave is a message on out Contact Us page.

    Please note that our manuals are in Adobe .PDF format – if you don’t already have the free Adobe reader, you can download it from Adobe’s web site.

  • How do I send equipment in for repairs?

    Pack up your equipment carefully, and send it to us at:

    ASP Microcomputers
    456 North Road,
    Ormond, VIC, 3204
    Ph: 03 9578 7600

    Please include a cover letter explaining any errors or faults you have experienced with the unit, or that you would like a general service. Don’t forget to include your contact details!

    We will evaluate the equipment, then contact you with a quote (either by fax, email or phone). Before we can proceed with the repair, you will need to let us know that you want to go ahead.

    If you choose not to go ahead with the repair, there will be a fee of $66 to cover our evaluation and administration costs. Extra charges will apply for additional units.

  • Why ASP?

    Back in 1977 when ASP was founded, we had business name after business name rejected. The problem was name similarities – everyone was using ‘Systems’ and ‘Group’ and ‘Computer’, and by then ‘Apple’ was already taken!

    So a list of short sharp aggressive names was prepared and taken to the Business Names Office – ‘We’re not leaving until you give us a name!’

    Top of the list was ‘ASP’, so ASP it became (the line of least resistance for the clerk at the counter).

  • Will someone from ASP come and see me?

    It depends on the nature of your project, and we suggest you start by giving us a call. In most cases, time-consuming or intrusive sales visits are not required because our experienced Sales Staff will promptly and skilfully assist you by phone or email. They may also suggest a visit to ASP to get you away from day to day pressures, allow us to expose you to a variety of solutions, and allow us to call in our specialist staff as we help work out your real needs. In other cases a site visit, or multi person phone conference, will let us understand your specific situation and fast track to the best course of action.

  • What is the C-Tick Framework?

    Australia’s C-Tick framework has now been replaced with the Regulatory Compliance Mark (RCM) system.

  • What is a Regulatory Compliance Mark (RCM)?

    Australia’s electromagnetic compatibility (EMC) regulations impose compliance labelling and record-keeping requirements for the supply of almost all electrical and electronic products.

    The objective of the regulations is to minimise the risk of unintentional electromagnetic interference from products which may affect the performance of other electrical products or disrupt communications services.

    The EMC regulations require that, prior to supplying a product to the Australian market, suppliers must ensure that the product complies with the applicable standards. Suppliers can then apply a compliance label, which is called a Regulatory Compliance Mark (RCM)rcm_image gif, an example of which is shown on the right.

    You can be assured that where compliance is required, ASP has taken care of it. If you are an overseas client, you can discuss your local regulatory requirements with us.

  • Can I order directly from the web site?

    Unfortunately, not at this time.

    In the meantime, please ring our friendly sales team on 03 9578 7600.